SHOPIFFA E-Commerce Solutions Ltd Privacy Policy

Effective Date: January 2025 

1. Introduction

Welcome to SHOPIFFA E-Commerce Solutions Ltd (“SHOPIFFA,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our website, mobile application, and related services (collectively, the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

When you interact with SHOPIFFA, we may collect the following types of information:

a) Personal Information

This includes details that can identify you, such as:

• Full Name • Phone Number

• Email Address

• Delivery Address

• Payment Information (bank card details, mobile money accounts, etc.)

• Account Credentials (username, password)

b) Transaction and Usage Information

We collect data related to your transactions and interactions with our Services, including:

• Order history and payment details

• Delivery preferences and locations

• Shopping behavior and preferences

• Customer service inquiries

c) Device and Technical Information To improve our Services, we collect technical information from your device, such as:

• IP address

• Browser type and version

• Mobile device information

• App usage and crash data

• Cookies and tracking technologies

3. How We Use Your Information We use the collected information to:

• Process and fulfill your orders

• Provide customer support and resolve issues

• Improve our website, app, and services

• Detect and prevent fraud or security threats

• Personalize your experience and offer relevant promotions

• Send important account notifications and updates

• Comply with legal obligations

4. How We Share Your Information We do not sell your personal information. However, we may share it with:

• Service Providers: Third-party companies that help us process payments, handle deliveries, and provide technical support.

• Business Partners: Merchants, suppliers, and logistics partners to complete your orders.

• Legal Authorities: If required by law or to protect our rights and users’ safety.

• Analytics Providers: To understand customer behavior and improve our platform.

5. Data Security We take reasonable precautions to protect your data from unauthorized access, alteration, or disclosure. Security measures include: • Encrypted payment processing

• Secure login authentication

• Regular system security audits However, no online system is 100% secure. We urge you to use strong passwords and safeguard your account details.

6. Cookies and Tracking Technologies We use cookies and similar technologies to enhance user experience by:

• Remembering login details

• Analyzing website/app performance

• Delivering relevant advertisements You can manage your cookie preferences in your browser settings.

7. Your Rights and Choices You have the right to: • Access Your Data: Request details on the personal data we hold.

• Correct Your Information: Update or edit your account details.

• Delete Your Data: Request account deletion, subject to legal retention obligations.

• Opt-Out of Marketing: Unsubscribe from promotional emails or messages. To exercise these rights, contact us at info@shopiffa.com or 0783103292. 8. Retention of Information We retain your personal information only as long as necessary for business and legal purposes. When no longer needed, we securely delete or anonymize your data.

9. Third-Party Links and Services SHOPIFFA may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to read their policies before sharing any information.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. If significant changes occur, we will notify you via email or app notifications. Continued use of our Services after updates means you accept the revised policy.

11. Contact Us If you have questions or concerns about this Privacy Policy, contact us at:

SHOPIFFA E-Commerce Solutions Ltd

Email: info@shopiffa.com Phone: 0783103292

Address: MUKWANO COURTS, BUGANDA RD, 3rd Floor, Suite 301-302E

P.O. BOX 163120, KAMPALA GPO, MUYENGA, UG